New report reveals that business leaders are using technology as a productivity driver but laggards suffer An independent international study commissioned by Planview and conducted by research company Loudhouse, reveals that business leaders identify that the most common cause of wasted time during the workday is inefficient processes and duplicated…
In Focus
London tops European rankings as preferred hotel investment destination
London is the most attractive hotel investment destination in Europe, according to a new survey of senior hospitality industry figures by Deloitte ahead of the 26th Deloitte European Hotel Investment Conference.Over half (51%) of respondents rank the UK’s capital ahead of Paris (33%), followed by Barcelona…
Get Ready to Deliver Customer Service through Social Media in the Contact Center
In 2014, the average social media user spent 2 hours and 25 minutes per day using social networks (1). Social media continues to grow at a fast pace with active user accounts equating to around 30% of the world population at the end of 2014. In 2014, active social…