London is the most attractive hotel investment destination in Europe, according to a new survey of senior hospitality industry figures by Deloitte ahead of the 26th Deloitte European Hotel Investment Conference.Over half (51%) of respondents rank the UK’s capital ahead of Paris (33%), followed by Barcelona…
In Focus
Get Ready to Deliver Customer Service through Social Media in the Contact Center
In 2014, the average social media user spent 2 hours and 25 minutes per day using social networks (1). Social media continues to grow at a fast pace with active user accounts equating to around 30% of the world population at the end of 2014. In 2014, active social…