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In Focus

Get Ready to Deliver Customer Service through Social Media in the Contact Center

Categories: In Focus
Get Ready to Deliver Customer Service through Social Media in the Contact Center

In 2014, the average social media user spent 2 hours and 25 minutes per day using social networks (1).   Social media continues to grow at a fast pace with active user accounts equating to around 30% of the world population at the end of 2014.  In 2014, active social…

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